Motadata ServiceOps – An ITSM Platform
Mindarray Systems Pvt Ltd (Motadata)
Enterprise are looking to accelerate Digital transformation with a modern ITSM for improved IT Business processes & IT service delivery Motadata ServiceOps is an ITIL-compliant IT Service Management software designed to help your IT teams organize information, automate workflows, eliminate manual complexities, encourage self-service for maximum productivity, and superior user experience.
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Motadata ServiceOps
Helpdesk
Embrace a refreshing way for your customers to connect with you through an IT helpdesk software. Motadata ServiceOps Helpdesk software is an ITIL aligned, PinkVERIFY certified internal ticketing system that is simple, intuitive, and powerful.
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Motadata ServiceOps
Service Desk
Improve your relationship with your employees with a unified IT Service Desk software solution for ticketing, knowledge, problem, change, release, and IT asset management. Motadata ServiceOps Service Desk is a scalable IT service desk software that meets the needs of enterprises of any size. Easily resolve issues or requests with the service desk solution and improve the overall quality of IT services by ensuring they are fully aligned to user needs.
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Motadata ServiceOps
Asset Management
Turn IT teams more productive by offering them greater visibility and control over both hardware and software assets with Motadata ServiceOps IT Asset Management software (ITAM). Monitor your hardware and software performance and improve service delivery with custom and predefined alert and reporting capabilities with Motadata ServiceOps ITAM software. Track and manage all your assets from a single unified view, throughout their life-cycle – be it maintenance, procurement, disposal, or depreciation using IT asset management system.
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Motadata ServiceOps
Incident Management
In the age of digitalization and advent of better collaboration platforms , Today’s employees can work from anywhere anytime, they need simplified process to raise their service tickets.Motadata ServiceOps ITSM platform’s ITIL Incident Management tool enables report, investigate, and manage incidents or requests from multiple channels.
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Motadata ServiceOps
Problem Management
Motadata ServiceOps ITSM platform’s Problem Management solution manages the complete lifecycle of problems faced by different organizations and helps to diagnose and identify the root cause of incidents. The problem management system prevents problems and resulting incidents from happening, eliminates recurring incidents and minimizes the impact of incidents that cannot be prevented with incident management. With Motadata problem management tool, you can easily correlate incident tickets with a problem. The correlated incidents have a distinctive tag to highlight the relationship.
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Motadata ServiceOps
Release Management
ITIL Release Management in Motadata ServiceOps ITSM platform, is the process of coordinating the movement of project into production environments where they can be consumed by end-users.
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Motadata ServiceOps
Change Management
Handle IT change management smoothly and minimize the impact taking place due to the changes. ITIL Change Management processes, which are a part of Motadata ServiceOps IT Service Management software ensure that standardized procedures and methods are employed for the prompt and efficient handling of changes in IT infrastructure.
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Motadata ServiceOps
Knowledge Management
Leverage Motadata ServiceOps ITSM knowledge management to share your knowledge, solution, and workarounds with your team and customers seamlessly. ITIL knowledge management enables your users to find solutions for common issues by themselves through the knowledge articles and use cases.
